Frequently Asked Questions
Everything you need to know about your order and our gear.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a tracking number via email.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What materials do you use for your products?
We focus on durability and functionality, using high-quality materials like waxed canvas and premium hardware designed to last a lifetime.
Can I change or cancel my order?
If you need to modify your order, please contact us immediately. Once an order has reached the fulfillment stage, we are unable to make changes.
Are your products covered by a warranty?
We stand by our craftsmanship. All LOCHBY products come with a limited warranty against manufacturing defects to ensure your gear performs as expected.