Returns & Exchanges
At LOCHBY, we stand by the craftsmanship of our rugged waxed canvas gear and want you to be fully satisfied with your purchase. If your item isn't the perfect companion for your journey, we offer a 30-day window for returns and exchanges on all unused products.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Place the items in their original packaging, ensuring all tags and protective wraps are intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing